Help Center FAQs – Online Banking & BillPay

To get started, click the First Time Login, agree to the terms and conditions, complete the enrollment form and you’ll be banking online in no time at all.

New passwords (or password changes) must always be done through a Browser such as Microsoft Edge or Google Chrome.  Once you have changed your password you can then continue using your mobile banking app.

With Online Banking, you can view all your First Federal Savings & Loan accounts, as well as loans.

Account information is updated in real-time, offering you the most current information available.

First Federal Savings & Loan uses the latest Internet security available, including secure communications (SSL), firewalls, 128-bit encryption, and operating systems that have been designed to provide maximum security.

If Online Banking has been inactive for a period of time, Online Banking may automatically sign you off to prevent unauthorized use of your accounts, and to prevent others from viewing your information.

Yes. You can make payments to anyone in the United States from the utility company to the local babysitter. You may schedule payments to be made immediately or on a specified date in the future. You can even set up recurring payments, so you do not have to worry about paying your regular bills. Recurring payments can be set up weekly, semi-monthly or monthly. Bill Pay eliminates the need for writing checks or addressing envelopes. More importantly, it saves you time and simplifies your busy life. (Fees may apply)

Bill pay can only be used with a checking account.

Yes.

We recommend that payments should be made at least seven (7) business days in advance of the due date of the payee.

Yes, you can transfer funds between any of your First Federal Savings & Loan accounts.

No extra software is necessary. You can access your First Federal Savings & Loan accounts from almost any PC that has Internet access.

Yes, Personal Internet Banking works with any ISP.

Yes, you can access your accounts from almost any PC.

BillPay puts you in charge of your finances. Using BillPay you choose how much and when a biller is paid. Any changes you need to make can conveniently be done from one place instead of going to each company’s website.

You can pay almost anyone in the United States: national bank card companies, mortgage or auto loan companies, department stores, your plowing company or the babysitter. However, individuals or businesses outside the United States and its territories are not eligible for BillPay services.

Automatic payments are an option. You can set up reoccurring automatic payments in BillPay by choosing the date and amount you want them paid each month.

Bills can be paid different ways in BillPay. Most payments are sent electronically from your account to the biller’s account. If the biller is unable to accept electronic payments or the amount is too large for an electronic payment, a check will be issued to the biller.

Deleting a bill is simple. Sign into your Online BillPay, navigate to BillPay and go to the Payment Center. Select the Company or Person and click on the “Details” link. Select the “Remove” option and save.

You can view payment history through the “Activity” tab from the Payment Center, or by clicking on the “Activity” link of a company or individual.

To see if payments have been paid, select the “Activity” tab. You can also view the bill details by clicking on a payee in the Payment Center which will let you know the type of payment sent and if the payment has been received. If you need assistance, contact Customer Support.

Checks are mailed out 7 days before they are due in order to get to the biller on time.

Same day payments are available for some billers for an additional charge. Next day payments are available to all billers for an additional charge. The additional charge amount will be displayed prior to authorizing the expedited payment.

Click on “Transfer & Pay”.  Pay your bills from your Online Banking and follow the steps. You may also view our Online Demo.

Yes, Bill Pay stores 7 years’ worth of payments.

You won’t be notified when scheduled payment has been made. However, you can set up “Reminders” to keep track of upcoming bills by adding options like reminder emails for when a bill is due, if a bill has not been paid by the due date, and when a payment has been sent.

If you have additional questions, contact First Federal Savings & Loan for assistance.