Help Center FAQs – Mobile Banking

Mobile Banking allows the following types of services:

• View account balances
• View transaction history
• View pending transactions
• Transfer funds
• Make loan payments or advances
• Receive “eAlerts” on banking transactions
• Receive Announcements
• My Cards – Card Management

Mobile Banking will provide access to the same accounts that are viewable through Personal Internet Banking including your checking, savings, CD’s and loans.  Additionally, you will have access to My Cards, our card management program.

New passwords (or password changes) must always be done through a Browser such as Microsoft Edge or Google Chrome.  Once you have changed your password you can then continue using your mobile banking app.

No. Mobile Banking is a free service. Please contact your cell phone carrier for any standard charges that may apply to text messaging or web usage.

Mobile Banking enrollment is completed through Online Banking. Choose “Profile” then “Mobile” then “Enrollment”.

After enrollment a text message is delivered to the registered device with a link to Mobile Banking. If the text message has been deleted, simply access the logon page provided by the bank. From the logon page a new “One Time Password” can be requested to deliver a new text message to the device to login.

The Sign-On ID used for Mobile Banking is the same as the Sign-On ID used for Personal Internet Banking.

Phones must have internet access and a browser that supports XHTML pages. Please contact your carrier for specific questions relating to your phones individual settings.

No. Mobile Banking is a browser based application that does not require any software to be loaded to the individual device.

Yes. All messages exchanged between the cell phone and server are encrypted with 128 bit encryption. The message is then transferred over the phone carriers’ network.

If you have additional questions, contact First Federal Savings & Loan for assistance.